Would you care for a freshly baked cookie? A soft drink?
That’s how customers are greeted at the new Sears Home Appliance Showroom which opened Aug. 23 in the in the Promenade at Crocker Park.
The store, the first of its kind in Northeast Ohio, offers a slightly upscale environment, snacks, beverages and a play area for children.
Store manager Alisha Hart said the showroom is one of only three in Ohio right now, including Columbus and Cincinnati. A showroom will open in Streetsboro next month.
“Hospitality is very important to us, as is our very knowledgeable staff,” Hart said. “Customer service is by far our best attribute to the community.”
The store carries a full line of items including washers, dryers, microwaves beds, vacuums, refrigerators and stoves. Hart said if an item is not located in the showroom, such as a hot tub or lawnmower, her staff can help you secure it online.
“We carry all top-10 brands and nobody will beat our price.”
Hart said the store maintains a 14-day price guarantee if you find your item for less money elsewhere.
Although the store is open from 10 a.m. to 9 p.m. six days a week and 11 a.m. – 7 p.m. on Sundays, Hart said they would open a store a 8 a.m. for a customer appointment.
The national Sears Hometown and Outlet Stores maintain an area connection as well.
Will Powell, the Chief Operating Officer of Sears Hometown and Outlet Stores Inc. resides in next door Bay Village.
“My wife and I have both lived in Northeast Ohio for many years and truly enjoy everything about the area,” Powell said. “The people are welcoming and there’s a strong sense of community. “This is why I was excited when my company found the perfect location to open a new store in Westlake. I knew it was a great fit for our community.”
Power said the philosophy of Sears Home Appliance Showrooms is to offer top brand home appliance merchandise and mattresses with a perfect customer experience.
“We want our customers to feel appreciated while knowing that they’re getting the best value,” he said. “I’ve made a personal commitment to make sure that happens at our new Westlake store.”
Hart said it’s customary for the store to follow up with customers after a purchase.
“What other store sends out a thank you note?” Hart asked.